PRIVACY POLICY

Taxi Booking Transit Services Private Limited

Introduction

By joining Taxi Booking Transit Services Private Limited, you are joining a family where we all are equal and part of a bigger family where WE CARE FOR EACH OTHER and your Safety and Privacy is as important to us as our own.

LET'S ENJOY THE JOURNEY OF LIFE IN THE TAXI BOOKING FAMILY

Overview

1. Privacy Commitment
Your privacy is a subject of importance to Taxi Booking Transit Services Private Limited Company.

2. Scope of Policy
Our privacy policy includes the process through which we collect, utilize, share, and protect information related to you. It also defines the way to reach out to our services to meet your service needs.

3. Application
Privacy and policy factors apply to both our online and offline activities. It denotes the activities related to taxi hire services via a network of third-party drivers and taxi operators. Apart from these, you would find that privacy and policy control the use of interactive features or downloads. It indicates the services owned by Taxi Booking Transit Services Private Limited Company, available via our services.

4. Acceptance
When you accept the customer terms and conditions, it automatically reflects your agreement to the terms of this privacy policy. You may take a look at different privacy practices so that you may realize the comprehensive features of our privacy and policy aspect.

5. Contact
If you avoid agreeing to this privacy policy, then this privacy policy would be incorporated by reference into the Customer Terms and Conditions. If you develop any query regarding our privacy and policy terms, you may quickly connect to us through the email address available on our website or Mobile Application.

Definitions

6. Key Terms
We have included multiple terms to define our privacy and policy:

(a) Device
Implies using a computer, mobile, or other devices to reach out to our Services.

(b) Device Identifier
The IP address or other unique identifier for the Device you would use. A Device Identifier is a number that is automatically assigned to your device used to access the services, and our computer identifies your Device by this Device Identifier.

(c) Mobile Application
The application offered by us on the Device to help you reach our Services. Any and all actions you take in the Mobile Application will be collected and stored to allow us to personalize the service offered to you.

(d) Promotion
Lets you stay updated with contests and other promotions provided by us.

(e) Protected Information
Includes the categories of information to be utilized to recognize you personally consisting of your name, email address, and mobile number.

(f) TPSP
Third-Party Service Provider.

Information Collection

Information That You Submit to Us

7. Protected Information Collection
We usually seek out certain protected information. Most often, we collect information using multiple means that include processes like account registration, contact us forms, or through your initiatives to interact with us. When you step ahead to follow the signup process to avail of the services, you start with the creation of your profile. There, we ask you to provide us with the protected information that we use to maintain the lawful objectives of our services.

Information collected includes:

Information Collected During Service Usage

8. Automated Collection
Apart from the protected information that you provide us, we and our TPSP choose to utilize multiple technologies that collect certain kinds of information through an automated system. It becomes functional when you visit or interact with our Services. That Usage Information usually consists of the information related to the browser that you are using, the URL that referred you to our services, and all those areas within our services that you try to access.

Targeted Advertising:
We may use the information collected from you for targeted advertising. This involves using information collected on an individual's web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which advertisements should be displayed to a particular individual on website(s). The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address, or credit card number.

9. Device Identifier
We also collect information related to your device identifier for your device. It is a number that gets generated through the automated system to reach out to our services. Thus, our computers identify your devices with the help of their generated device identifier.

10. Call Recording
If you choose to book our ride services through the call center, Taxi Booking Transit Services Private Limited Company would record the calls and other chat histories to maintain the quality of services.

11. Vehicle Purchase Information
If you book or purchase a vehicle via Taxi Booking Transit Services Private Limited Company, we would collect information about your vehicle preferences and your preferred address for test drives. Further, we would also collect the details related to your car insurance and purchase history, along with information related to the service package purchased to let the sale and purchase process happen through a genuine system.

12. Location Tracking
We collect tracking information when you start navigating through our services. Later, you would be able to receive the Passenger's mobile phone on your GPS during the ride. You would have the information related to the location on your GPS-enabled mobile devices.

13. Special Services
When you place a request for special services organized or offered through Taxi Booking Transit Services Private Limited Company, we would be collecting additional information that may include sensitive personal information, like medical reports and other documentary evidence for the validation of the legitimacy of the request you have placed to avail of our ride services.

14. Emergency Contacts
If you decide to upload the emergency contact, then we will collect and store such contact information to share the ride information. Further, we would also prefer the use of such information to manage the emerging demand if it arises to make you up-to-date with the ride service details.

15. Referrals and Third-Party Bookings
If you choose to refer a friend to our Taxi Booking Transit Services Private Limited Company services, we would collect and store the information related to your friend for connection and to boost our services. Apart from these, if you use our Taxi Booking Transit Services Private Limited Company account to book a ride for other people, in that case, we would collect and store their contact information to provide them with ride details for the ease of their journey.

16. Cookies
We would collect the Usage Information through cookies. If you do not want your information to be collected via cookies, then you can click on the deny option on your browser. In the same way, you can click on the option available to accept the use of cookies according to your preference. However, we offer the option for disabling cookies if you want on your device. Further, Taxi Booking Transit Services Private Limited Company would not be able to control the use of cookies by third parties. We do not cover the cookies of third parties under our stipulated privacy and policy terms. We caution you to read the privacy statements of all third-party websites or applications before submitting any Protected Information to third parties.

Information Offered by Third Parties About You

17. Third-Party Information
We keep on supplementing the information that we collect related to you. We initiate the supplementation process through the website or mobile application or services using the outside records offered by third parties.

Information We Collect Through Mobile Applications

18. Technical Data
We offer our ride services via mobile application. We focus on collecting and using the technical data and related information to maintain the provision of software updates, product support, and other services. However, we have not put the limitation up to certain information like system and application software and peripherals.

19. Mobile Device Information
When you choose to utilize any of the mobile applications, then it would automatically collect and store the below-stated information available on your mobile device:

20. Interaction Data
We collect information about the way you interact with a mobile application. We also collect information related to the specific part of the Mobile Application for the stipulated time. Apart from these, we also store information associated with how you engage with the mobile application for our personalized services and the content available on the mobile application.

21. SMS/Text Messages
We also collect data from SMS/text messages after we receive the device permission for certain objectives like generating and receiving one-time passwords and filling in details through the automated system during financial transactions, either by us or by a third-party service provider.

22. SMS Privacy
We never share SMS or text messages with third parties, other than as provided in this Privacy Policy.

Information Collected by TPSP Advertising

23. Third-Party Advertising
Taxi Booking Transit Services Private Limited Company keeps on advertising the TPSP services and products on its website and mobile app.

How We Use Collected Information

24. Service Improvement
We aim at offering quality services to our customers, and hence we collect information to improve our services for your enhanced experience. We utilize the collected information to evaluate the features of our frequently used services.

25. Account Management
We always send a welcoming email when you register on our mobile app or website to create an account. We use your protected information to manage the verification process of your username and password.

26. App Optimization
We utilize the information we collect from the Mobile Application to offer you the best app version.

27. Technical Support
We utilize the Internet Protocol (IP) address to assist in identifying troubles with your computer server and handle our website(s). However, your IP address does not contain any personal information.

28. Service Announcements
We also send service-related announcements on specific occasions if we find it necessary. In case our services lie non-functional or suspended, we simply send an email to make you updated. If you do not wish to receive them, you have the option to deactivate your account.

29. Fraud Prevention
We prefer to use your information to prevent and identify the infringement of the Privacy Policy or any applicable terms of service or terms of use for the Mobile Application to reduce the possibility of fraud and chargeback.

30. Ride Coordination
We share some of the protected information like your name, location, and contact number with a customer whose request has been accepted by you for ride services. We do it so to make the customer capable of connecting with you easily.

31. Pool Rides
We also share your information with other users whose request you have accepted as part of a pooled vehicle.

32. Geolocation Services
We utilize that geolocation information to handle several aspects to help you track your ride requests in your area. We help you and users to carry on the tasks of their parts to make the journey hassle-free.

IMPORTANT NOTICE:
This Privacy Policy shall not cover the usage of any information about you which is given by you suo-moto to the user or obtained by the user in personal capacity while taking a ride in your vehicle. Hence, we caution you to not directly deal with the users or share any personal information with them.

33. Additional Uses
Furthermore, we use your Protected Information or Usage Information that we gather about you to:

34. Third-Party Services
If you decide to use any services offered by Taxi Booking Transit Services Private Limited Company or other such third parties on the Mobile Application, we will share the information we've acquired about you with them. We might utilize the data we have about you to serve you with more relevant ads. Utilizing data gathered from a person's web or mobile surfing habits, such as the pages they have viewed or the searches they have done, is an important part of this. However, the information gathered does not contain any data that has the potential to trace a specific person, such as their name, address, or credit card number.

Methods of Information Disclosure to Third Parties

35. General Principle
Except as stated in this privacy policy, we do not sell, distribute, rent, or trade the information we gather about you. The following scenarios are the only reasons for the disclosure of information to third parties:

(a) Third-Party Information Collection
We share your Protected Information with such third parties if you show agreement to this, and any other information you submit. This will be subject to their privacy policies and practices. You should evaluate the privacy policies and practices of such third parties before accepting to receive such information from them. You should get in touch with a third party if you later decide you do not wish to communicate with that party.

(b) Third Parties Offering Services on Our Behalf
We rely on third-party businesses and people to carry out our services, provide or carry out specific aspects of the services on our behalf. You may find instances like drivers and the businesses they work for to offer the services, other third parties to host the services, design and/or operate the features, track the analytics of the services, process payments, engage in anti-fraud and security measures, provide customer support. These third parties will have access to user information, including Protected Information, to only carry out the services they are performing for you or for us. Each of these third parties are required to ensure the same level of data protection as us and are obligated not to disclose or use Protected Information for any other purpose.

(c) Third-Party Cookies and Tracking
TPSPs have the right to place and access their cookies, web beacons, and embedded scripts on your Device, as well as to gather or gain access to other information about you, including non-personally identifying information. Our website's assistance section is hosted by a third-party host that we use. Our Privacy Policy does not apply to any data that may be gathered by the third-party service provider independently or hosting on any part of our website by such a third party.

(d) Co-Branded Services
You would be liable to receive some Services from third parties ("Co-Branded Services"), such as sponsors and nonprofit organizations. Further, they might ask you to provide them with access to Protected Information. You will be considered to have given your consent to share your information with us and the third party if you step ahead to register for goods or services through the co-branded services. Your Protected Information may also be exposed to the designated third parties for a Co-Branded Service and will be subject to their posted privacy policies if you sign in using a username and password.

Contests and Promotions

36. Promotional Activities
Using the services, we provide options for the promotion of the registration process. If you take part in promotional activities, this reflects your consent to sharing of information and as required by law or permitted by the Promotion's official rules. These rules may have specific requirements for you, such as enabling the Promotion's sponsor to use your name, voice, and likeness in promotional marketing. Further, if you choose to participate in a promotion, you show agreement for your protected information that is available to the public or to third parties in connection with the administration of that promotion.

Administrative and Legal Reasons

37. Legal Compliance
To execute and stick to the law, we work with governmental, law enforcement, and private parties. As a result, we reserve the right to access, use, preserve, transfer, and disclose your information (including Protected Information, IP address, Device Information, or geolocation data) to government or law enforcement officials or private parties as we reasonably believe it necessary or appropriate to:

When You Share Information

38. User-Generated Content
If you upload content from the Mobile Application to share with or transmit to an email recipient, online forum, website, or to the general public, such as uploaded photos, posted reviews or comments, or information about you or your ride that you choose to share with others through features that may be offered on our Services, Protected Information may be collected and shared with third parties. The privacy policies of the email service, social media site, online forum, or other platforms will apply.

Business Transfer

39. Corporate Changes
We may disclose your information, including your protected information and usage information, with our parent, subsidiaries, and affiliates. Additionally, we reserve the right to reveal and transfer all such information in the following circumstances:

Market Study and Other Benefits

40. Research and Analysis
We conduct market research or studies, data analysis, customize product or service offerings, improve the products or services, or provide you with any other benefits or products or services. We may share your information, including your protected information and usage information, with third parties.

Account Owner Disclosure

41. Shared Account Usage
If you use a profile or account belonging to another person, we might disclose the trip's specifics to the profile's owner.

Two situations where this might happen:

Third-Party Content and Links

42. Third-Party Websites
Third parties may collect website usage information and your device identifier. Additionally, you might be sent to other websites or applications when utilizing the services that are run and managed by unaffiliated third parties.

43. Third-Party Liability
We disclaim all liability for any of these third parties' privacy practices. For instance, if you click on a banner ad, you can be transferred from one of our websites to another website. These other websites could send you their cookies, independently gather data, or ask for Protected Information. Before providing any protected information to third parties, we urge you to keep track of our services and to read the privacy policies of all third-party websites and applications.

Social Media Features and Widgets

44. Social Integration
Social networking elements, such as the Facebook Like button and widgets that run on our online and mobile services, may be present on our online and mobile services. To make these features work effectively, these features may collect your IP address, photo, and the page you are currently viewing on our online or mobile services.

Information Collected by Drivers

45. Driver Responsibility
Our privacy policy does not include the use of the information that you receive from the User or the company to which the User belongs.

Modification of Information and Cancellation of Account

46. Account Updates
You would be liable for maintaining the accuracy of the data you provide to us, such as the contact details you use at the time of opening an account. You can update information on our member information page or by contacting us at the email address that we have provided on our website or mobile application. You would also have the option to change or cancel the messages you've chosen to receive from the services by signing into your user account.

47. Account Termination by Us
We may terminate your access to the services by sending you a written notice if we find it difficult to permit access to our Services to you due to insufficiency or inaccuracy of the information.

48. Account Cancellation by You
You may contact us at the email address listed on the trip bill that you receive if you want to cancel your account or ask us to stop using your information to offer you services. However, we will retain your Protected Information and Usage Information (including geolocation) for as long as your account with the Services is active and as needed to provide you services.

49. Data Retention
Even after your account is closed, we will continue to keep your Protected Information and Usage Information (such as your Geolocation, trip history, and transaction history) to meet our legal and regulatory obligations, settle disagreements, and wrap up any account cancellation-related tasks.

Security

50. Security Measures
The information we gather is safely stored in our databases, and we use standard industry-wide, commercially reasonable security practices. Nevertheless, no security system is impenetrable, regardless of how effective encryption technology is. Any information you share with us and with Taxi Booking Transit Services Private Limited Company is at your own risk. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply won't be intercepted while being conveyed to us via the Internet or wireless connection. We advise you not to share your password with anyone as it may interrupt the security system adversely.

Grievance Officer

51. Contact for Complaints
Taxi Booking Transit Services Private Limited Company caters for Company support managers, and you may connect to them at the email address "support@taxibookingservices.com" as they work as grievance officers under the Information Technology Act of 2000. You can complain to them about any issues you may have regarding this privacy statement or how your protected information or other data is used.

Changes to the Privacy Policy

53. Policy Updates
We keep updating our Privacy Policy to reflect the changes that we introduce from time to time. Any modifications will come into effect as soon as they are posted in the updated Privacy Policy. We will let you know by email or by posting a notice on the Services if we make any significant modifications. We advise you to frequently check this page for the most recent details on our privacy policies.

Jurisdiction

54. Legal Jurisdiction
Any case against the Taxi Booking Transit Services Private Limited Company can be filed in the courts of Meerut District only.

Last Updated: [Insert Date]

Contact Information:
Email: support@taxibookingservices.com

This privacy policy governs your use of Taxi Booking Transit Services Private Limited Company services. By using our services, you acknowledge that you have read and understood this policy.

MyRide - Your Journey, Our Priority